Privacy Policy

VA Home Loan Group

ONLINE PRIVACY STATEMENT – Effective 11/15/2018

VA Home Loan Group and all other related affiliates and subsidiaries (collectively “VA Home Loan Group”) respects your privacy and values our relationship with you. This Online Privacy Statement (the “Privacy Statement”) applies to our privacy practices for the handling of information relating to your use of the VA Home Loan Group website (the “Site”) and our online services on the Site (the “Services”). This Privacy Statement describes the types of personal and anonymous online information that we collect when you access the Site, how we may process that information and with whom we can share it.

VA Home Loan Group’s goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. To achieve this, we may collect personally identifiable information (“Personal Information”) as well as anonymous information as you access and use the Services. Personal Information is information that can be used to uniquely identify you, such as your name, job title, telephone number and e-mail address and includes information that tells us what you do on the Site, such as functions utilized, searches conducted, the time of day you visited the Site without telling us who you are. Anonymous information is also collected about your browser, pixel tags, and other technologies. Anonymous information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version, and internet browser type and version. Any information gathered is confidential and is used in the delivery of the service you have requested and to allow VA Home Loan Group to improve the service and your online experience.

This Privacy Statement also describes the measures we take to protect the security of your information. We will not disclose or provide Personal Information about you to any third party for any purpose without your written consent, except as described in this Privacy Statement.

Please read this online Privacy Statement carefully. Your use of the Site or the Services, including your input of any Personal Information into the Site or into a laptop or other device used to log onto the Site (“Device”), is subject to and governed by this Privacy Statement. VA Home Loan Group may change this Privacy Statement at any time without prior notice to you. Any changes or updates will be effective immediately upon posting to the Site. It is your responsibility to check the Privacy Statement each time you use the Site and/or the Services. By accessing the Site or the Services, you agree to the collection, use, and disclosure of Personal Information in accordance with the terms of this online Privacy Statement. The effective date of the Privacy Statement is indicated above.

This Privacy Statement supplements any other Privacy Statement that you may have received from VA Home Loan Group. This Privacy Statement applies only to the use of the Site and the Services.

COLLECTING AND USING INFORMATION

When you visit and use the Site, information is collected from you automatically through the use of “cookies.” Cookies are small data files that contain a unique identification number stored on your computer and are used by VA Home Loan Group and VA Home Loan Group’s technology partners to remember the visitor. The Site sends cookies to your computer’s browser to allow us to better understand who is visiting, either for the first time or as a return visitor. The cookies placed by our server are readable only by that server, just as any cookie placed by VA Home Loan Group’s technology partners are readable only by the partner server providing the cookie. Cookies cannot access, read or modify any other data on a computer. All web browsers offer the option to refuse or delete a cookie.

When you fill out a web form or receive an e-mail from us, cookies are used to record your preferences for certain kinds of information as you navigate through the Site, to help us identify Site features in which you may have the greatest interest as well as for e-mail marketing purposes, and for measurement and analytics. This information helps us to customize the information on and delivery of our Site and direct marketing content, making them more useful to our visitors. The information collected through cookies typically is stored only for the length of time that you are connected to the Site. Certain information, however, may in some instances be stored in an encrypted cookie that lasts longer than the duration of the visit to the Site. It is important to note that cookies do not capture any information that can personally identify you or enable a third party to contact you via telephone, e-mail or postal mail.

The use of cookies is common on the Internet and many web browsers are initially configured to accept cookies automatically. If you would prefer not to accept cookies, you can set your browser to notify you when your computer is receiving a cookie or to refuse cookies automatically. To readjust your browser’s cookie options, please refer to the instruction documentation of your particular browser, or seek online assistance.

TYPES OF PERSONAL INFORMATION WE MAY COLLECT

VA Home Loan Group or one of our service providers will collect Personal Information that you voluntarily provide when you elect to use some of our Services. For example, in order to access some of the Services, you will be required to input your VA Home Loan Group User ID or e-mail address. These Services are password protected. Accordingly, once you submit your user ID and password, VA Home Loan Group will recognize who you are and collect all information that you submit, including all electronic instructions (including all transaction information). Any information collected about you may be associated with other identifying information that we have about you or that is publicly available from other sources.

VA Home Loan Group may collect information on certain technical information regarding your Devices, such as the operating system, unique identifier, and model name of your Device, as well as its user configurations and settings. We may also collect information relating to your use of the Site and our Services.

The information that we collect enables VA Home Loan Group to provide you with access to the Site and the Services on your Device. VA Home Loan Group uses the information that it collects about and from you to offer you an enhanced, personalized online experience on your Device or our Site and third-party websites linked to our Site. We can use this information to better tailor and personalize our Services. We also use it to authenticate you as an authorized user and to facilitate communications between us that you request.

Other than the collection of information as described in this Privacy Statement, we will not collect Personal Information about you when you use the Site or the Services unless you choose to directly provide such information to us when contacting us via email or other methods. We will use your Personal Information to process your request and, when applicable, respond to you. By contacting us in this manner, you consent to the collection and the use of your Personal Information for purposes of responding to your request and in the support of services requested.

VA Home Loan Group recognizes that certain jurisdictions have enacted laws that require higher protection of certain sensitive personally identifiable information, such as state or national ID numbers, or other information regarding racial or ethnic origin, political opinions, religious or political beliefs, trade-union membership, health or medical records, or criminal records (“Special Data”). FVA Home Loan Group does not require such Special Data from you, and you should not input such information if someone asks you.

HOW WE COLLECT INFORMATION

VA Home Loan Group may periodically collect information from you through automated means when you use the Site or the Services.

Cookies. Please see “Collecting and Using Information” section above.